Last updated 15 July 2026
Returns and refunds, in plain English.
This policy explains the process for faulty, damaged, incorrect and change-of-mind requests. Nothing here limits rights that cannot be excluded under Australian Consumer Law.
Your legal rights
Australian Consumer Guarantees
Products sold to Australian consumers come with guarantees that cannot be excluded. If a product has a major problem, you may choose a refund or replacement. For a minor problem, the appropriate remedy depends on the issue. Stryvar may reasonably assess the product before providing a remedy.
Product problem
Damaged, faulty or incorrect items
Contact Stryvar as soon as reasonably practical. Include an order number, a description of the issue and clear photos when they help show what happened. Keep the product until support confirms the next step.
What we may request
Proof of purchase and packaging
We may ask for an order confirmation, receipt or another reasonable proof of purchase. A product does not need to remain in its original packaging for rights relating to a product problem.
Postage
Return costs
If an item is confirmed to have a problem covered by consumer guarantees, Stryvar will reimburse reasonable return costs already paid. Keep postage receipts and contact us before arranging a return.
Different decision
Change of mind
Australian Consumer Law does not require a refund simply because you changed your mind. For an unopened item, contact us before returning it. Any change-of-mind acceptance is assessed case by case and does not affect consumer-guarantee rights.
Before fulfilment
Order cancellation
Online checkout is not currently enabled. Once Stryvar begins accepting orders, contact us promptly if you need to request cancellation. An order may no longer be cancellable after dispatch or fulfilment has started.
Approved refunds
How a refund is paid
When a refund is due, it will normally be returned to the original payment method unless another method is agreed. Processing time may depend on the payment provider.
Start a request
Tell us what happened.
Use the support form and select “Return or refund”. More information about consumer remedies is available from the Australian Competition and Consumer Commission.